Aesthetic Device Service Costs: How to Compare Quotes

Candela says its service plans vary by country, device, coverage period and service level. Its guidance describes software updates, genuine parts and manufacturer engineers. That is a description of its offering, not an independently verified comparison of providers. ^[1]

Cynosure Lutronic advertises a 24–48 hour technical response for customers under warranty or contract. A technical response is not a promise that your device will be repaired within that time. ^[2]

These two pages did not provide a device-specific annual price when checked on September 17, 2026. That does not establish what every manufacturer or dealer publishes.

Use the same questions for each provider so the answers are easier to compare.

1. 1. Equipment covered

   List the exact model, serial number, handpieces and accessories. Is a pre-coverage inspection required?

2. 2. Price and term

   What is the total price for the full term, including tax, fees and payment charges? What changes at renewal?

3. 3. Parts and labor

   Which repairs, replacement parts, labor hours and travel costs are included? Ask for the exclusions in writing.

4. 4. Maintenance

   How many scheduled visits are included, and which checks, calibrations and updates are performed?

5. 5. Wear items

   Are handpieces, optics, consumables and other wear items covered? Are there usage limits or deductibles?

6. 6. Downtime

   Does the response promise mean a phone reply, an engineer visit or a completed repair? What happens if a part is unavailable?

7. 7. Loaners and shipping

   Is a loaner available for this model and location? Who pays for shipping, installation and return?

8. 8. Used-device eligibility

   Will the provider cover this specific used device? Confirm transfer, inspection and activation requirements before purchase.

• Put each quote on the same time period and currency.
• Separate the fixed fee from costs charged only when a repair occurs.
• Keep uncovered parts, labor, travel and shipping visible as separate items.
• Model downtime using your own bookings and costs; label it as a scenario.
• Treat an unanswered question as unknown, rather than assuming it is covered.

An owner’s invoice can document what that owner paid. It does not establish what you will pay for another device, region or contract. A useful price record needs its date, currency, equipment, coverage and source.

Compare device profiles and owner reviews, then ask the seller for a written service quote for the model you are considering.